Shipping & Returns

Effective October 2, 2026. Last updated October 2, 2026. This policy applies to eligible online merchandise orders placed with RedBug Studios LLC. Project specific quotes, purchase orders, freight arrangements, manufacturer restrictions, or signed agreements may contain different terms and will control when applicable.

Where we ship

RedBug currently accepts online merchandise orders for delivery within the United States. Standard shipping zones include Arkansas, the contiguous United States, and separate rates for Alaska and Hawaii. Certain oversized, restricted, manufacturer controlled, or special order items may have additional geographic or freight limitations.

Order processing

Many products are sourced through RedBug’s product network and may be routed through RedBug Studios before final shipment. Online inventory is updated regularly but can change before fulfillment. If an item becomes unavailable after an order is placed, RedBug will contact the customer with available options, which may include waiting for restock, selecting an alternative, modifying the order, or receiving a refund for the unavailable item.

Most in stock equipment orders are expected to leave RedBug within approximately 3 to 7 business days. Large orders, special order products, customization, product availability delays, weather events, carrier interruptions, or other circumstances may require additional time. Processing and transit estimates are not guaranteed delivery dates unless RedBug expressly agrees to a guaranteed service in writing.

Shipping charges and free shipping

Shipping charges are based on product shipping class, size, weight, destination, and other fulfillment factors. Custom printed products may ship directly from an authorized production partner or may be routed through RedBug Studios depending on the order and selected fulfillment method. Alaska and Hawaii use separate rates because carrier costs are generally higher.

Oversized rigid signs, palletized orders, and other freight-class products may require a delivery quote instead of standard checkout shipping. When freight review is required, RedBug will confirm the shipping or delivery cost before production is released.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address. Contact RedBug promptly if an address needs to be changed. We cannot guarantee that an address can be changed after fulfillment has begun. Additional carrier, reshipment, return, or address correction charges caused by an incorrect or incomplete customer supplied address may be the customer’s responsibility.

Local pickup

Eligible orders may be picked up at RedBug Studios, 210 Liberty Street, Marked Tree, Arkansas 72365, when local pickup is offered at checkout. Customers should wait for pickup confirmation before arriving. Identification or order confirmation may be requested at pickup.

Order changes and cancellations

Contact RedBug as soon as possible if you need to change or cancel an order. We will make reasonable efforts to accommodate the request before fulfillment begins. An order may no longer be cancellable after it has shipped, entered production, been customized, been special ordered, or otherwise created a nonrecoverable cost. Any approved cancellation may be subject to costs already incurred and disclosed to the customer.

Returns

Contact RedBug within 14 days of delivery before returning an item. Returns require authorization before shipment back to RedBug. Unless RedBug agrees otherwise, approved returns must be unused, unaltered, in resalable condition, and include original packaging, components, manuals, tags, and accessories.

Custom decorated, personalized, made to order, special order, clearance, hygiene sensitive, opened consumable, or manufacturer restricted products may be nonreturnable. Approved returns may be subject to return shipping costs or applicable restocking charges unless the return is caused by a RedBug fulfillment error, shipping damage accepted as a claim, or a verified product defect.

Return shipping

RedBug will provide return instructions when a return is authorized. Do not send an item back without authorization. Unless the return is due to a RedBug error, verified defect, or other situation where RedBug agrees to cover return shipping, the customer is responsible for return shipping and for packaging the item appropriately.

Refunds

Approved refunds are issued to the original payment method unless another method is required by the circumstances or agreed in writing. After RedBug processes a refund, banks and payment providers may take additional time to post the credit. Original shipping charges are generally nonrefundable unless RedBug agrees otherwise or applicable law requires otherwise.

Damaged, missing or incorrect orders

Inspect packages promptly after delivery. Report visible shipping damage, shortages, missing packages, or incorrect items as soon as practical. When possible, report shipping damage within 3 business days so RedBug can preserve available carrier claim options. Keep all packaging and take clear photographs of the package, label, damage, and affected product.

Prompt reporting helps us investigate, but nothing in this policy eliminates rights that cannot be waived under applicable law.

Lost, delayed or refused packages

Carrier tracking is an estimate and may occasionally be delayed or inaccurate. Contact RedBug if a shipment appears lost or substantially delayed so we can review available carrier options. Additional charges resulting from refused, unclaimed, or repeatedly undeliverable shipments may be the customer’s responsibility unless the problem resulted from a RedBug error.

Manufacturer warranties

Manufacturer warranties are governed by the manufacturer’s warranty terms and claim process. RedBug will provide reasonable authorized channel purchase documentation and assistance when applicable. Warranty coverage does not automatically create a right to return an item outside this policy.

Department, government and large orders

Large agency, department, municipal, government, school, organization, or multi unit purchases may require custom freight, purchasing, tax, documentation, or payment arrangements instead of standard online checkout. Use Start a Project for department wide or large quantity requests.

Questions

Contact RedBug at hello@redbugstudiosar.com or (870) 227-8030 with shipping, cancellation, return, refund, or damaged order questions.