Shipping & Fulfillment Policy

Last updated: September 18, 2026.

Production time

Most RedBug physical products are custom or made to order. Production time begins after required information, artwork, approvals, and payments have been received. Turnaround estimates are estimates rather than guarantees unless a written agreement specifically states a guaranteed deadline.

Shipping time

Carrier transit time is separate from production time. Once a shipment is accepted by a carrier, delivery timing may be affected by weather, carrier delays, address issues, holidays, or other events outside RedBug’s control. Tracking information will be provided when available.

Shipping charges

For eligible online orders shipping within the contiguous United States, Standard Shipping is $14.95 for orders under $200. Orders of $200 or more qualify for free standard shipping based on the merchandise subtotal before discounts. Local pickup in Marked Tree is free. Oversized, fragile, heavy, expedited, multi-package, Alaska, Hawaii, or other orders outside the standard online shipping program may require a separate shipping quote.

Local pickup

Local pickup may be available at RedBug Studios, 210 Liberty Street, Marked Tree, Arkansas 72365, when confirmed in advance. Please wait until RedBug confirms that your order is ready before arriving for pickup.

Correct shipping information

Customers are responsible for providing a complete and accurate delivery address. Additional carrier charges caused by an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility.

Lost, delayed, or damaged shipments

If tracking shows a package as lost, if a shipment arrives visibly damaged, or if items are missing from a package, contact RedBug promptly. Keep the item, original packaging, shipping label, and packing materials until the issue is resolved because a carrier may require them for a claim. Photographs may also be required.

Split shipments and vendor fulfillment

Some orders may be produced or fulfilled through an approved production partner or may ship in more than one package. Different items in the same order may therefore arrive on different dates or from different locations.

Where online orders ship

The standard online storefront currently accepts orders for United States delivery. Standard checkout shipping is configured for the contiguous United States. Alaska, Hawaii, U.S. territories, and international destinations are not available through standard online checkout unless RedBug confirms shipping separately.

Returns and production issues

Because many RedBug products are custom, return eligibility is limited. See our Refund, Return & Cancellation Policy for details.

Questions

Contact hello@redbugstudiosar.com or (870) 227-8030 with order or shipping questions.