Refund, Return & Cancellation Policy

Last updated: September 18, 2026.

Because RedBug Studios LLC provides both custom professional services and made-to-order physical products, refund and cancellation rules depend on what you purchased. Any signed proposal, order form, service agreement, or written project terms control if they state different rules for a specific project.

Website, design, media, and other professional services

Payments for work already completed are not refundable. Deposits, setup fees, retainers, or initial project payments may become non-refundable once work begins or once RedBug incurs project-specific costs. If a project is canceled before completion, RedBug may invoice for work performed, approved expenses, third-party charges, and other nonrecoverable costs through the cancellation date.

Custom apparel, merchandise, signs, and 3D-printed products

Personalized, custom-produced, decorated, printed, engraved, or made-to-order items are generally final sale once production begins because they cannot reasonably be resold. If RedBug makes a production error or an item arrives materially defective, contact us promptly so we can evaluate a reprint, replacement, repair, or other appropriate remedy.

Customer-provided spelling, sizing, colors, artwork, quantities, or other approved specifications are the customer’s responsibility. Approval of a proof or production specification authorizes RedBug to proceed based on that approval.

Cancellations before production

If you ask to cancel a physical-product order before production starts, we will review whether any artwork, setup, materials, supplier charges, shipping charges, or other costs have already been incurred. Any eligible refund may be reduced by those nonrecoverable costs.

Hosting, website care, and recurring services

Recurring services may be canceled according to the notice period or billing terms in the applicable agreement. Unless a written agreement says otherwise, cancellation stops future renewals after the current paid billing period; unused time in an already-started billing period is not automatically prorated or refunded. Third-party domain, license, email, software, or similar fees already purchased or renewed are generally non-refundable to the extent the provider does not refund them.

Shipping damage or missing items

If an order arrives damaged, incomplete, or materially different from what RedBug approved for production, contact us as soon as reasonably possible with the order details and photographs when applicable. Shipping-carrier claims may require packaging, photos, or other documentation. See our Shipping & Fulfillment Policy.

How to request a cancellation, return review, or refund review

Email hello@redbugstudiosar.com or call (870) 227-8030. Include your name, business name if applicable, invoice or order number, and a brief explanation of the request. Do not ship a product back without first receiving return instructions from RedBug.

Consumer rights

Nothing in this policy removes rights or remedies that cannot be waived under applicable law.